Frequently Asked Questions
Everything you need to know about your PrimePrometics experience.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the United States. International delivery times vary by location, usually ranging from 7-14 business days.
Is PrimePrometics makeup suitable for sensitive skin?
Yes, our products are specifically formulated with hypoallergenic, non-toxic ingredients designed to be gentle on mature and sensitive skin types.
Do you offer a satisfaction guarantee?
We want you to love your look. If you are not completely satisfied, we offer a 30-day money-back guarantee on all products, even if they have been opened and tested.
Are your products cruelty-free?
Absolutely. PrimePrometics is 100% cruelty-free. We never test our formulas or ingredients on animals at any stage of production.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.