Returns & Exchanges
At PrimePrometics, we stand by the quality of our pro-age beauty solutions and offer a 30-day satisfaction guarantee to ensure you love your results. If you are not completely satisfied with your purchase, we make the return or exchange process simple and stress-free.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components are included to prevent damage during transit.
Affix Shipping Label
Download and print the prepaid shipping label provided through our portal and attach it clearly to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing